Covid-19 - Operational Updates

As at 01 Sep, 2020

Despite Malaysia’s admirable efforts in battling the Covid-19 pandemic, the recovery movement control order (RMCO) has been extended to 31 Dec 2020.
The decision to extend the recovery MCO, which was supposed to end on Aug 31, was made as there were still new cases daily in the country.

International borders will still remain closed. Foreign tourists will still not be allowed in to avoid any imported cases into the country.

Other updates

  • Malaysia and Singapore started a travel bubble with its Reciprocal Green Lane project from 17 Aug 2020, for essential and official purposes only.
    Tourism/leisure travels are still not allowed.
  • Effective 07 Sep 2020, long-term pass holders from India, Indonesia and the Philippines will not be allowed into Malaysia due to a spike in Covid-19 cases in those countries.
    This restriction apply to permanent residents, Malaysia My Second Home pass holders, expatriates, spousal visa holders and foreign students

For any matters, please contact us at +603 2148 9601 or email at

We will keep you advised of news developments and also of any changes.

Get travel advisory updates from the official website in Malaysia:

As at 10 June 2020,

The Conditional Movement Control Order (CMCO) has ended 09 June 2020, and is now being replaced with the Recovery MCO (RMCO) with more relaxed conditions from 10 June to 31 August 2020.

In this stage, a lot of businesses will finally start to open up and the nation will see a lot more relaxations beginning 10 June. There would be a less controlled movement amongst the citizens, one of it is being able to have interstate travels now. This means that domestic travels are also allowed effectively.

RMCO involves seven strategies, namely:

  1. Strengthening public health
  2. Legislation and enforcement
  3. Strengthening border control
  4. Opening up the economic sector fully
  5. Inculcating the new normal
  6. Empowering community responsibilities
  7. Protecting groups at risk


  1. Interstate travel will be allowed, except for areas under an enhanced movement control order (EMCO).
  2. Training activities for sports teams, and non-contact sports such as bowling, badminton, archery and shooting.
  3. Motorcycle convoys and group bicycle rides.
  4. Schools will be opened in phases, with the Ministry of Education (MoE) and Ministry of Health (Moh) providing further details.
  5. Business operations will return as normal, with adherence to the necessary standard operating procedures (SOPs).
  6. Eid al-Adha and sacrifice rites will be allowed under the SOPs provided by religious authorities. For group prayers and religious activities in mosques and other houses of worship, more people will be allowed into services, with the government to provide guidance on this soon.
  7. Haircuts and beauty treatments at salons.
  8. Open markets, morning markets, night markets, bazaars, food courts, hawker centres, food trucks and food stalls will be allowed.
  9. Commercial activities that involve sales and promotional activities outside of business premises.
  10. Museum visits, indoor busking, self-service laundry facilities, recreational finishing and film shoots.
  11. Meetings and workshops can be done so long as they follow health and safety protocols and optimise space.

Not allowed

  1. Pubs, nightclubs, entertainment centres, reflexology centres, karaoke centres, theme parks, mass religious gatherings, mass social gatherings, open houses and other activities which involve large amounts of people in one place.
  2. Sports competitions or games that require mass gatherings of supporters in stadiums, swimming pools and public swimming pools are still not allowed, with contact sports such as rugby, wrestling, boxing, football, basketball and hockey not allowed as well.
  3. The country’s border will remain closed. Foreign travel entry restrictions for Foreigners.
    1. All foreign nationals, with very limited exceptions, are restricted from entry to Malaysia until August 31st. - Any travellers permitted to enter Malaysia during the RMCO will be subject to COVID-19 testing and a mandatory fourteen-day quarantine at their own expense.
    2. Limited exceptions include holders of Malaysia My Second Home Permits.
    3. Foreign nationals may transit through the international terminals of Malaysian airports as long as they are not required to pass through immigration while in transit.

Even with the relaxed MCO now, we are still advised to continuously remain cautious and stay safe at all times. Businesses are advised to constantly adhere to strict SOPs while individuals are reminded on strict hygiene practices like hand-washing and wearing masks.

For any matters, please contact us at +603 2148 9601 or email at

We will keep you advised of developments and also of any changes.

Covid-19: Current situation in Malaysia (updated daily)

Safe Travels protocols

World Express has completed a self-assessment conducted by the World Travel & Tourism Council (WTTC), WXP will continually follow the WTTC’s Global Safe Travels Protocols.

Today, we are ready for New Normal to ensure a safe experience and restore confidence to all our customers in four pillars, namely:

  • Operational and Staff Preparedness,
  • Ensuring a Safe Experience,
  • Rebuilding Trust & Confidence and
  • Implementing Enabling Policies.

Message from Executive Director


Dear Partners,

I hope you are doing well and that you and your families are all safe & healthy.

I’d like to first say that our thoughts and prayers are with those affected by the pandemic in Malaysia, and around the globe. As we closely monitor the on-going situation, we aim to address the current predicament and the proactive steps we are taking to minimize any negative repercussions to the realization of our duties.

As we enter into the fourth phase of the Movement Control Order (MCO) till May 12, 2020 where the Malaysian Government strives to flatten the curve, we stay vigilant in continuing to pursue uninterrupted service to you whilst working remotely from home. Although we constantly share updates on our operations, we are implementing ongoing measures to ensure the welfare and safety of our staff, simultaneously maintaining the highest level of service to you.

It is heartening that of Malaysia’s 5,280 confirmed cases of Covid-19, almost 4,000 have recovered with only (albeit sadly) 99 deaths. While the government is strictly enforcing various measures such as not allowing foreigners to enter the country, for the time being, social distancing, good hygiene practices, and not yet allowing non-essential businesses to re-start, certain limited inter-state movements of Malaysians are being permitted from this week.

Rest assured that we, World Express will persevere and come back strong once the MCO is lifted and travel returns. We shall enforce SOPs following the guidance from the World Health Organization, Ministry of Health, and local authorities related to travel, meetings, and events, and we will continue to adjust our SOPs accordingly.

To that end, we know these are unsettling times and whether you & your clients are planning & researching for travel later, we want you to know that safety and welfare are our utmost priority. We thank you for your continued support, and we will continue to keep you updated in our endeavors. As matters progress, we will communicate and continue to tailor our methodology to meet your requirements.

Please stay safe and healthy. #TravelTomorrow

For more information, kindly click on the link below to view the guidelines as set by the Ministry of Health for your reference:

Best Regards
Cherry Lee
29 April 2020


Transfer Services


In our preparations for future passengers, in line with the SOPs set, we will adopt these best practices into our daily operations:

  1. What services will you be providing once tourism activities are allowed?  -->  We will still be providing all transfer services based on private transfers but at a 50% capacity.  
  1. In light of local regulations do you expect your normal vehicle capacity rules to change? If so please indicate:
Product New Max Pax
Sedan  1
Minivan  4  (8-seater) 
Van  6 (12seater) 

* Exemption can be full capacity for family traveling together in a group. 

  1. What additional Health & Safety measures will you be implementing to all vehicles, as standard? (E.g. Driver in mask, vehicle sanitised after service etc.)

A)  Vehicles 

  • All door handles, seats, arm rests, head rests etc... will be wiped down with disinfectant wipes before and after embark/disembark of passengers 
  • Hand sanitizer are made available in all vehicles 
  • No passenger is allowed to be seated at seat in front,  next to driver

B)  Drivers

  • Body temperature is to be taken and recorded daily
  • Wear face mask at all times
  • Sanitize hands frequently,  after handling luggage,  every time after embark/disembark of passengers,  after wiping down of vehicles

C)  Passengers 

  • Wear face mask at all times
  • Drivers will assist to take body temperature of each passengers with an infrared non-contact thermometer, and every passengers details are recorded in a log sheet for easy contact tracing
  • Sanitize hands every time embark/disembark vehicle

D)  Luggage

  • Drivers will assist to wipe down all luggage with disinfectant wipes before loading into vehicle. 


Accommodation Services


We list below the major measures taken by most Malaysian hotels and resorts in re-opening or in anticipation of re-opening.
Not all hotels will follow exactly the same measures but it is a fairly generalized list of precautions taken.

  1. Temperature screening at all entrances; single entry/exit point
  2. Filling up health questionnaires; with health & travel declarations and contact details will be documented
  3. Almost all hotels have barriers at check-in, but if possible, they will ask for quick check-in by providing all data in advance or by checking in online
  4. Provision of hand sanitizers in all public areas
  5. Increased sanitation & disinfection of all surfaces in guest rooms, restaurants and common facilities
  6. Implementation of social distancing practices throughout the Hotel, which includes the wearing of personal protective equipment, and face masks at all times
  7. Revised maximum capacities for elevators, restaurants and other public spaces
  8. Restaurants may offer digital a la carte menus and dining tables are set between one to two meters apart
  9. Buffet meals will not be offered at this moment
  10. Usage of swimming pools, Spa are still prohibited at this moment

Note :
Individual precautionary measures may vary by property.
To know the specific measures of a hotel / resort in particular, please contact us